Staff: A corporate process capabilities team, designated by corporate management, coordinates the process capabilities effort across the organization. The team functions similarly to an IPT but is focused on determining process capabilities across the entire enterprise and not solely for a specific product. Experts from design, materials, manufacturing, and quality organizations are required.
Tools and Techniques: There are a number of tools and techniques helpful in determining process capabilities. Techniques that aid in process understanding include Modeling and Simulation (Process), Prototyping (Process), Design of Experiments (DOE) or Taguchi studies, and Process Failure Mode and Effects Analysis (PFMEA). Techniques for process measurement, verification of process capability data, and/or process control include Six Sigma and Statistical Process Control (SPC). Benchmarking is a useful technique for process comparison and evaluation. Depending on the chosen method for process capability documentation, required tools might include web-based software, a Database Management System, or a Knowledge-Based System. Decision Support Tools help in extracting information, analyzing data, and displaying the results in a useful format. The tools and techniques, as well as the appendices where additional information on these tools can be found, are listed in Figure 2.3.