Producibility Element Highlighted:
Instill a Commercial Best Practices Philosophy
Initiated in 1990, the benchmarking program of Raytheon TI Systems (Dallas, TX) is an outgrowth of the TI commitment to quality awareness and continuous improvement. Benchmarking, the process of continually searching for the best methods, practices, and processes, involves adopting or adapting good features and implementing them to become the "best of the best." Active commitment from TI DSEG management and benchmarking teams have been
critical aspects of the program's success.
The benchmarking fundamentals of knowing company strengths and weaknesses, maintaining an awareness of industry leaders and the competition, incorporating the best, and gaining superiority are incorporated into four basic steps.
- A planning phase - where the team develops a functional flowchart of their current process and critical performance measures are derived;
- An analysis phase - where the team focuses on practice and process differences by analyzing outputs and results;
- An integration phase - where findings are presented, performance gaps are understood, and impact of change is analyzed;
- An action phase - where action plans, schedules, and measurements are defined and implemented.
As a part of the benchmarking program, a benchmarking handbook has been produced that explains the benchmarking process; describes the four types of benchmarking (internal, competitive, functional, and generic);
provides information sources for identifying industry leaders; and presents factors for successful benchmarking. A quarterly benchmarking newsletter is also published. Benchmarking studies are ongoing in many aspects of operations
including concurrent engineering; PWB design; supplier management processes; self-directed work teams; software quality; customer satisfaction measurement; quality training; health care compensation; material handling and bar code
systems; strategic planning; flow solder processes; cellular manufacturing for PWB assemblies; ergonomic and safety programs; and purchase order systems.
The Raytheon TI Systems benchmarking team members have been involved with a number of external groups and have provided benchmarking training to other companies such as Amoco Oil, IBM, Phillips Petroleum, Boeing, and AT&T.