What is the normal length of a contract for contemplated
services? Are there any special terms and conditions?
Which services should be required on site? Which services
can be provided off site?
What kinds of factors are used to evaluate service
What kinds of performance incentives are used?
What kinds of performance assessment methods are commonly
Who are your frequent customers? (Try to get a point of
Who owns or furnishes needed equipment and
What are the common qualifications of the people who are
providing the services?
The answers to these questions will help you build performance
objectives, performance standards, and other elements in the PBSA process; or
they will at least make you better informed. The more the acquisition team
knows about the particular service industry, the more likely the team will be
able to articulate the requirement in performance-based terms.
Keep in mind that contractors or vendors are not required to
provide any information. Any information given is strictly voluntary. As a
rule, information on standard commercial practices will not be proprietary.
However, if vendors provide any information that they consider proprietary,
agencies must afford the same protection to that information that they afford
to proprietary information submitted as part of a