||Role of the TQL
The DON Senior Leader's Seminar teaches that strategic
planning is the responsibility of the top leadership in the organization. It
should not be delegated or staffed out to others. However, it is reasonable to
expect the senior leaders to ask their TQL coordinators for support.
The TQL coordinator should not act as the
strategic planning facilitator. Strategic planning seems to be most
successful when the process is facilitated by someone from outside the
organization. However, regardless of whether or not the TQL coordinator
acts as the strategic planning facilitator, he or she should know as much
about the process as the other players to function in the role of process consultant.
The TQL coordinator may be expected to act as both a
process consultant and a process facilitator. As a
process consultant , the TQL coordinator should be
the person who helps the senior leaders answer the following questions:
- Who should be our strategic planning facilitator?
- What will the facilitator do?
- Who should be on the strategic planning team?
- Should we invite some of our customers to be on the team?
- Where will we do this?
- How long will this process take?
- What can the organization expect to get out of
this investment of time and effort?
(Answers to these
questions follow in the "Getting Started" section.)
The TQL coordinator may also be the person responsible
for logistics, including:
- Identifying a strategic planning facilitator
- Arranging for a meeting place
- Preparing and distributing read-ahead materials, agenda, etc., to the
strategic planning team
- Gathering the supplies, equipment, tools, etc., needed at the meeting
- Arranging for a recorder and other support
The TQL coordinator should limit the number of
support staff in the planning session. There are a couple of reasons for
this advice. First, team members may not express their ideas openly if
there are a number of staff in the room. Second, there is sometimes a
temptation to hand off the actual writing of the vision, mission, and
guiding principles to staffers who may be present. Strategic planning
works best when the team members do their own writing.