There are many, and the organization should use the ones that best suit its
needs. However, these instruments should be used to supplement, not replace,
the interview process because the interview process provides organizational
input for the strategic planning process. For example, the Defense
Productivity Program Office, through a contract with General Research Corporation, has developed a Quality and Productivity SelfAssessment Guide for
Defense Organizations (1990). This
guide assesses climate, processes, tools, and outcomes.
It was developed and tested for DOD organizations with quality and
productivity improvement as its main focus.
The DON has two evaluation instruments: The Total Quality Implementation
and the Total
Quality Leadership Climate Survey (TQLCS)
, both designed to assist commands in
implementing TQL. These surveys provide insight into the organization's
internal environment, including communication, cooperation, trust,
commitment, teamwork, and innovation.
The facilitator should always ask the leader if any of these instruments
or others have been administered. If so, and if the leader is willing to
share the results, having access to the data can help the facilitator
understand the environment of the organization.